Client Support Coordinator

AccountStaff is looking for an Entry Level Office Coordinator for our client in Coraopolis, PA.


Duties/Responsibilities:

• Data entry and filing
• Inputting checks and processing ACH’s
• Daily bank balancing
• Handling cash
• Customer service 
• Clerical support

Qualifications:

• Associate's Degree 
• Moderate MS Excel skills

AccountStaff’s team will work as your career partner. Whether you are just starting your career, looking for growth, or wanting a new challenge, AccountStaff can help. Our expertise in the fields of Accounting & Finance will help you elevate your career to the next level. We pride ourselves in our ability to match great talent with great opportunities.  Our extensive benefits package includes Matching 401K, Medical, Dental, Vision, Short Term Disability, Direct Deposit and much more.  

Client Support Coordinator (Temp)

Join our client's Support team as a Client Support Coordinator, where you’ll help keep daily distribution and customer network operations running smoothly. In this role, you’ll oversee activity for a client and/or region, coordinate distribution processes across redistribution facilities and customer distribution centers, and play a key part in reporting, issue resolution, KPI management, and supplier coordination. You’ll also build strong customer relationships through proactive communication and sound decision-making—making a direct impact on service quality and network performance.

This is a temporary role with standard hours of 8:00 AM–5:00 PM. and the schedule would be hybrid (Tuesday/Wednesday/Thursday onsite).

Required Skills

• 1–2 years of experience in customer service or transportation
• Strong ability to manage and coordinate day-to-day network activity across distribution centers, hubs, and partners
• Proven ability to identify issues, drive resolution, and escalate when needed
• Comfortable working with reporting, KPIs, and process compliance (including SOPs/BCP)
• Strong analytical and problem-solving skills
• Clear, professional verbal and written communication skills with internal and external clients
• Proficiency in Microsoft Outlook, Word, and Excel

Nice to Have Skills

• Transportation operations experience
• Experience with one or more transportation modes: LTL, intermodal, temperature-controlled, or dry truckload
• Experience with Microsoft Access
• Familiarity with TMS applications
• Background supporting inventory processes such as allocations, returns, phase-in/phase-out items, slow-moving inventory, and service issue response

Preferred Education and Experience

• Bachelor’s degree preferred (Business, Transportation, or Logistics)
• Customer service or transportation experience preferred, especially in operational/distribution environments

Bring your coordination skills, customer focus, and problem-solving mindset—apply today and help keep critical distribution operations moving forward.

Benefits Coordination Specialist (Patient Access) 

In this role, you’ll help remove barriers between patients and the therapies they need by working directly with medical insurance payers and pharmacy benefit managers (PBMs) to confirm coverage, document benefits, and flag next-step requirements like prior authorizations or appeals. If you’re energized by fast-paced problem solving, love creating clarity from complexity, and bring a customer-first mindset, this is a chance to make a real impact—one benefits investigation at a time.

Required Skills

• Strong communication skills (phone and written), with professional, high-quality customer service
• Experience making outbound calls to gather/verify information and resolve issues
• Ability to verify and document insurance coverage and benefits accurately and thoroughly
• Knowledge or experience in customer service, insurance, benefits, marketing, sales, or a related area
• Comfort working toward production and time completion goals while maintaining quality standards
• High attention to detail with strong documentation and email correspondence skills
• Proficiency with computers, including Microsoft tools and working efficiently with dual monitors
• Analytical, problem-solving, and time management skills; adaptable and results-driven
• Ability to work independently or in small workgroups and collaborate with internal/external partners

Nice to Have Skills

• Experience in a healthcare environment with third-party benefits verification
• Familiarity with commercial insurance concepts, including coverage policies and major medical benefits
• Knowledge of government and patient assistance programs
• Experience documenting prior authorization and appeals protocols

Preferred Education and Experience

• High school diploma or equivalent (required); Bachelor’s degree (preferred)
• Minimum 2 years of experience in customer service, insurance, benefits, marketing, sales, or a related area

If you’re ready to help simplify the prescription journey and thrive in a detail-driven, patient-impacting role, submit your application today and include the shifts you’re available to work.

Case Manager (Care Coordination)

Make a meaningful impact on patients’ lives by guiding them through the healthcare continuum and helping remove barriers to therapy. In this onsite Case Manager role, you’ll support customers living with chronic illness by coordinating care, navigating insurance and reimbursement requirements, and partnering closely with patients, provider offices, insurance companies, specialty pharmacies, and internal teams. You’ll use sound judgment, strong communication, and a patient-first mindset to keep cases moving forward—resolving issues efficiently while maintaining accuracy, discretion, and compliance.

Required Skills

• Strong verbal and written communication skills with a professional, courteous approach
• Customer-focused mindset with the ability to build relationships across multiple stakeholders (patients, providers, payers, pharmacies, internal partners)
• Case coordination and follow-through skills, including triaging needs and driving timely resolution
• Ability to manage sensitive situations and handle opposing viewpoints with tact and discretion
• Working knowledge of insurance benefits, coverage requirements, and reimbursement-related processes
• Strong documentation habits and comfort maintaining accurate case records in a database
• Independent work style with the ability to juggle multiple cases/tasks and meet deadlines
• Mediation and problem-solving skills, including navigating approvals, denials, and appeals

Nice to Have Skills

• Spanish language ability
• Experience with benefit investigations, prior authorizations, appeals, or patient assistance programs
• Familiarity with billing/coding nuances, payer trends, and financial assistance/charitable resources
• Background in customer service, medical, or insurance environments
• Experience supporting special projects, training/orientation, or process improvement efforts

Preferred Education and Experience

• Bachelor’s degree (or equivalent) in a related area—preferably Health Care, Social Work, or Nursing
• Minimum of 3 years of recent experience with health care insurance benefits, relevant laws/regulations, and insurance processes
• Prior exposure to case management, utilization review, home care management, reimbursement support, or patient advocacy preferred

Other Requirements

• Onsite role

If you’re ready to help patients navigate complex coverage challenges while driving real outcomes with a team that values Passion, Innovation, Integrity, and Accountability, apply today.

CSR QA Associate (Operations Quality Assurance) 

Join a quality-focused operations team where your evaluations directly improve customer experiences and program outcomes. As a CSR QA Associate (Operations Quality Assurance), you’ll audit agent work against established program standards (SOPs, WINs, business rules, and related documentation), apply objective decision-making to assess accuracy and adherence, and deliver actionable coaching that helps agents consistently perform at their best. This role blends quality evaluation, process insight, and peer-to-peer coaching in a fast-moving, service-driven environment supporting healthcare-related operations.

Required Skills

• Ability to evaluate work objectively using critical thinking and sound judgment
• Strong attention to detail and accuracy mindset
• Coaching and feedback skills (peer-to-peer), with the ability to communicate improvement opportunities clearly
• Analytical skills to review workflows, identify trends, and support performance improvements
• Moderate Excel proficiency (data validation, data entry, tables, simple formulas)
• Strong active listening and a consistent, empathy-forward approach in customer/patient interactions
• Ability to work effectively in a matrix environment with strong collaboration skills
• Healthcare experience required, specifically in areas such as claim processing, contact center, benefit verification, or similar

Nice to Have Skills

• Call center and/or claim processing experience
• Experience supporting or contributing to training efforts (new hire, refresher, nesting)
• Experience with technical writing (SOPs, user manuals, work instructions)
• Typing proficiency and comfort building materials/presentations in PowerPoint
• Familiarity with quality-oriented services such as accuracy management, performance metrics, customer experience/satisfaction, and SOP execution

Preferred Education and Experience

• High school diploma or relevant experience
  • Prior quality control / quality assurance experience

Other Requirements

• Hybrid schedule: onsite Tuesday–Thursday
• Two shifts available: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM

Bring your quality mindset, healthcare operations experience, and coaching approach—and apply today to take the next step in a role where your feedback drives real improvements.

Controller (Hands-On)

Our successful, fast-growing middle-market client is hiring a hands-on Controller to lead day-to-day accounting operations, strengthen internal controls, and deliver clear, timely financial reporting to firm leadership. Reporting directly to the CFO and managing 2 direct reports, you’ll be the steady operational finance leader who can step in, modernize processes, and ensure the companies' financial foundation scales with continued growth. This role starts with strong ownership of core accounting functions and offers runway to expand into broader, more strategic finance responsibilities over time.

Required Skills

• Expertise in general ledger management, month-end and year-end close, reconciliations, journal entries, and financial reporting
• Ability to prepare and analyze financial statements, cash-flow reporting, budgets/forecasts, and variance analyses
• Working leadership across billing, collections, A/R, A/P, payroll, and cash management
• Strong command of internal controls, accounting policies, and process documentation
• Proven experience supervising and developing accounting staff while managing competing deadlines
• Advanced Excel skills and experience with accounting, billing, or practice-management systems
• High standards for accuracy, judgment, discretion, and professionalism

Nice to Have Skills

• Professional services accounting experience
• Experience tracking and reporting on work in process, A/R aging, collections, and realization
• Familiarity with client trust accounting and related reconciliations/controls
• Comfort improving financial systems and upgrading outdated processes

Preferred Education and Experience

• Bachelor’s degree in Accounting, Finance, or a related field
• 7+ years of progressively responsible accounting experience

Other Requirements

• CPA preferred (not required)
• Onsite role (parking paid by the company)
• Ability to lead change—someone who can step in quickly and improve existing processes

Bring your operational strength, your process-improvement mindset, and your commitment to accuracy—apply today to take ownership of a Controller role with real impact and room to grow.

AP/Accounting Assistant

Join a successful, fast-growing middle-market company and play a key role on a close-knit accounting team supporting a professional environment. Reporting directly to the Controller, this onsite AP/Accounting Assistant position is ideal for someone who’s detail-driven, responsive, and ready to help modernize and improve processes. You’ll own day-to-day accounts payable work while building broader accounting experience through reconciliations, month-end support, and cross-functional finance tasks.

Required Skills

• Accounts Payable experience (minimum 2 years)
• Strong accuracy, organization, and follow-through in a deadline-driven setting
• Ability to review expenses for proper approvals, coding, and documentation
• Experience processing vendor invoices, reimbursements, and credit-card transactions
• Capability to prepare and support check runs, ACH payments, and disbursements
• Comfort handling confidential financial information with discretion and professionalism
• Working proficiency with Microsoft Excel and Outlook
• Strong written and verbal communication skills; able to respond to vendor and internal inquiries
• Ability to manage multiple priorities and stay proactive in a busy office environment

Nice to Have Skills

• Background in a professional services environment
• Experience supporting month-end close, journal-entry support, and financial reporting preparation
• Exposure to payroll, billing, collections, or trust accounting support
• Interest and ability in helping update/streamline processes and internal controls

Preferred Education and Experience

• Associate’s or bachelor’s degree in Accounting, Finance, Business, or a related field (preferred)
• 2+ years in accounts payable, bookkeeping, or general accounting 

Bring your AP expertise, your eye for detail, and your drive to improve the way things work—apply now to be considered.

Pharmacy Technician (Data Entry + Patient Support)

In this role, you’ll help keep prescriptions moving smoothly by ensuring orders are complete, accurate, and ready for pharmacist verification. This is a non-retail, non-dispensing pharmacy technician position with a strong focus on data entry, prescription intake, and patient/prescriber support. You’ll work in a collaborative hub environment where accuracy, compliance, and teamwork directly improve the patient experience.

Required Skills

• Pennsylvania State Board of Pharmacy registration (Trainee or Registered Pharmacy Technician)
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to gather missing information by phone/fax from patients, prescribers, and provider offices
• Strong verbal and written communication skills
• Solid computer proficiency, including working knowledge of Microsoft Outlook, Word, and Teams
• Ability to navigate multiple technology systems and online resources
• Dependable work habits, strong work ethic, and reliable attendance
• Ability to work effectively in a collaborative environment and maintain workflow quality and schedules
• Commitment to compliance with HIPAA, applicable state/federal regulations, and company/client policies
• Ability to work in an on-site, closed-door office environment (hybrid schedule)

Nice to Have Skills

• PTCB certification
• Call center experience and/or strong customer service background
• Experience supporting pharmacy operations beyond intake (e.g., prior auth follow-ups, appeals status checks, case entry, benefit verification support)

Preferred Education and Experience

• High school diploma or GED (must have earned)
• Minimum 6 months of recent pharmacy technician experience

Bring your accuracy, professionalism, and patient-first mindset to a team that’s simplifying the prescription journey—apply today to get started.