IT Services Help Desk and Security

eStaff is helping a local Pittsburgh customer hire an IT Services Help Desk and Network Security specialist.

Job Title: IT Help Desk & Security Support Technician

Overview:
We are seeking a motivated IT professional to provide front-line technical support to end users while assisting with IT security initiatives. This hybrid role will address day-to-day help desk needs, maintain systems, and support the implementation of security policies, tools, and best practices.

Key Responsibilities:

• Provide Level 1 & Level 2 technical support for hardware, software, network, and application issues via phone, email, and ticketing system.

• Install, configure, and troubleshoot workstations, laptops, mobile devices, and peripherals.

• Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and other enterprise systems.

• Monitor and respond to security alerts from endpoint protection, firewalls, and other security tools.

• Assist in patch management, antivirus updates, and vulnerability remediation.

• Educate users on security awareness, phishing prevention, and safe computing practices.

• Collaborate with the IT security team on incident response investigations and documentation.

• Maintain accurate records in ticketing systems and asset inventory databases.

• Participate in periodic system audits and security policy compliance checks.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience).

• 1–3 years of IT help desk or technical support experience.

• Familiarity with Windows & Mac operating systems, networking fundamentals, and cloud platforms.

• Exposure to security concepts such as MFA, endpoint protection, SIEM monitoring, and data loss prevention.

• Strong troubleshooting, communication, and customer service skills.

• CompTIA A+, Network+, or Security+ certification preferred.

Work Environment:

• Full-time position with occasional after-hours support during system updates or incident response.

• Hybrid role involving both remote and on-site support depending on business needs.