Senior Network Engineer

Technical Writer – Short Job Description

Summary:
Create, edit, and maintain clear technical documentation such as user guides, operating instructions, and supporting materials.

Responsibilities:

• Write, revise, and organize technical documents.

• Support documentation projects across multiple products or areas.

• Ensure accuracy, consistency, and proper formatting.

• Manage revisions and maintain documentation files.

• Assist with project planning and meet documentation deadlines.

Requirements:

• Bachelor’s degree.

• 3–5 years of technical writing experience.

• Strong writing, editing, and grammar skills.

• Experience with documentation standards and version control.

• Proficiency with publishing tools (Microsoft Office, Adobe FrameMaker; MadCap Flare a plus).

Nice to Have:

• Experience writing technical documentation for software, hardware, or engineering teams.

Senior Network Engineer 

Summary:
Responsible for designing, implementing, and maintaining secure, reliable, and scalable network infrastructure across enterprise and operational environments. Supports both IT and OT systems, ensuring uptime, data availability, and strong cybersecurity.

Key Responsibilities:

• Design and maintain enterprise and field network architectures.

• Standardize network topologies, addressing, and security configurations.

• Install and configure routers, switches, firewalls, VPNs, and cellular gateways.

• Support IT/OT connectivity, including SCADA, PLCs, and remote telemetry.

• Monitor network performance and resolve communication issues.

• Manage firmware, patches, hardware lifecycle, and documentation.

• Enforce network security best practices and manage firewall/VPN policies.

• Implement network segmentation and support vulnerability testing.

• Support cloud connectivity and secure data transfer (AWS, Azure).

• Evaluate new network and cybersecurity technologies.

• Perform additional duties as assigned.

Requirements:

• Bachelor’s degree in a related field.

• 5+ years of network engineering experience.

• Strong skills in routing, switching, firewall management, and VPNs.

• Hands-on Fortinet and Azure network experience preferred.

• Experience with VLANs, NAT, IPsec, QoS, and multisite networks.

• Familiarity with OT/industrial protocols (Modbus TCP, OPC UA, MQTT).

• Knowledge of IT/OT cybersecurity and network segmentation.

• Strong documentation, troubleshooting, and project management skills.

• Experience with cloud platforms and secure data pipelines.

• Industry certifications (e.g., Fortinet NSE, Palo Alto) preferred.

Other:

• Clear communication skills and ability to work independently.

• Occasional travel and participation in safety training may be required.

Join Our Team as a Network Administrator IT Specialist – Overland Park, KS

Are you a proactive IT professional with a passion for networking and a keen eye for detail? We are seeking a dynamic Network Administrator IT Specialist to support, maintain, and optimize network infrastructures in a fast-paced environment. This pivotal role ensures seamless connectivity, security awareness and reliable access across both cloud and on-premises environments, making a real impact on our organization's technology landscape.

What You’ll Do:

• Configure, monitor, and maintain Cisco Meraki firewalls, switches, and wireless access points to ensure secure and efficient network operations.
• Manage Azure virtual networks, subnets, and support network security groups to support our cloud infrastructure.
• Support and troubleshoot site-to-site and client VPN connections, ensuring secure remote access.
• Implement and support Conditional Access policies within Microsoft Entra ID for enhanced security.
• Configure and troubleshoot authentication systems including RADIUS, LDAP, SAML, and MFA.
• Maintain firewall rules and network segmentation to uphold security best practices.
• Provide Tier 1 and Tier 2 support for network-related and general IT issues.
• Diagnose and resolve connectivity challenges related to VPN, DNS, DHCP, VLANs, multicast traffic, and overall network performance.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Assist with basic network cabling tasks, including patching and testing, and coordinate physical network upgrades with vendors.
• Maintain comprehensive documentation of network configurations, IP schemas, and access policies.
• Collaborate effectively with internal teams and external vendors on IT projects and support escalations.

What We’re Looking For:

• Associate or Bachelor’s degree in Information Technology, Networking, or a related field, or equivalent hands-on experience.
• 2+ years of experience supporting networks, with demonstrated expertise in Cisco Meraki environments.
• Certifications such as CompTIA Network+ or Cisco Meraki certifications are a plus.

Technical Skills:

• Hands-on experience with Cisco Meraki dashboard and hardware.
• Proficiency in Azure virtual networks, VPN gateways, and network security groups.
• Knowledge of authentication systems including RADIUS, LDAP, SAML, MFA, and Conditional Access.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Basic scripting skills (PowerShell, Bash) are advantageous.

Soft Skills:

• Excellent analytical and troubleshooting abilities.
• Effective communicator with strong interpersonal skills.
• Self-motivated, able to work independently, and prioritize tasks efficiently.
• Detail-oriented with a collaborative approach to problem-solving.

Other Requirements:

• Willingness to support physical network infrastructure and coordinate with vendors on cabling and hardware projects.
• Relevant certifications are preferred but not mandatory.

If you’re ready to leverage your networking expertise in a challenging and rewarding role, apply now to become a vital part of our IT team and help drive our organization’s connectivity and security forward!

On-site full-time. Contract-to-hire

eStaff is helping a local Pittsburgh customer hire an IT Services Help Desk and Network Security specialist.

Job Title: IT Help Desk & Security Support Technician

Overview:
We are seeking a motivated IT professional to provide front-line technical support to end users while assisting with IT security initiatives. This hybrid role will address day-to-day help desk needs, maintain systems, and support the implementation of security policies, tools, and best practices.

Key Responsibilities:

• Provide Level 1 & Level 2 technical support for hardware, software, network, and application issues via phone, email, and ticketing system.

• Install, configure, and troubleshoot workstations, laptops, mobile devices, and peripherals.

• Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and other enterprise systems.

• Monitor and respond to security alerts from endpoint protection, firewalls, and other security tools.

• Assist in patch management, antivirus updates, and vulnerability remediation.

• Educate users on security awareness, phishing prevention, and safe computing practices.

• Collaborate with the IT security team on incident response investigations and documentation.

• Maintain accurate records in ticketing systems and asset inventory databases.

• Participate in periodic system audits and security policy compliance checks.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience).

• 1–3 years of IT help desk or technical support experience.

• Familiarity with Windows & Mac operating systems, networking fundamentals, and cloud platforms.

• Exposure to security concepts such as MFA, endpoint protection, SIEM monitoring, and data loss prevention.

• Strong troubleshooting, communication, and customer service skills.

• CompTIA A+, Network+, or Security+ certification preferred.

Work Environment:

• Full-time position with occasional after-hours support during system updates or incident response.

• Hybrid role involving both remote and on-site support depending on business needs.

Overview:
We’re seeking a skilled IT Specialist to provide end-user support, manage incidents, and maintain core Windows-based systems. The ideal candidate is detail-oriented, customer-focused, and experienced with Windows technologies and ServiceNow for IT service management.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for end-users across Windows environments (Windows 10/11, Windows Server).

• Troubleshoot and resolve hardware, software, and network issues.

• Administer Active Directory accounts, permissions, and group policies.

• Use ServiceNow to log, track, and resolve incidents, service requests, and changes according to SLAs.

• Support Office 365, VPN, printers, and mobile device configurations.

• Assist with patch management, system updates, and security compliance.

• Collaborate with IT team members on projects, system upgrades, and process improvements.

• Document solutions, procedures, and knowledge base articles for future reference.

Qualifications:

• 2+ years of IT support experience in a Windows-focused environment.

• Strong knowledge of Windows OS, Active Directory, and Office 365.

• Experience with ServiceNow or similar ITSM platforms.

• Familiarity with networking concepts (TCP/IP, DNS, DHCP).

• Excellent communication and problem-solving skills.

• Ability to prioritize and handle multiple tasks in a fast-paced environment.

• Relevant certifications (CompTIA A+, Microsoft Certified: Windows Client/Server, or similar) are a plus.

Why Join Us:

• Opportunity to work with modern Windows technologies and industry-standard ITSM tools.

• Collaborative team culture with professional growth opportunities.

• Competitive salary, benefits, and flexible work options.

contract - 40 hours a week daylight.