Our Brands

chevron down

About Us

chevron down

decoration
hero cover image
QA Associate (ASI)

QA Associate (ASI)

Job Reference: 29052
SKILL REQUIREMENTS

AccountStaff is seeking dedicated QA Associates to uphold and enhance the quality of healthcare support services. This contract-to-hire position offers a hybrid work environment, combining the flexibility of remote work with onsite collaboration on Tuesdays, Wednesdays, and Thursdays. With two shifts available—8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m.—this role is ideal for professionals committed to accuracy, excellence, and process improvement. Make a meaningful impact by ensuring adherence to SOPs, improving agent performance, and supporting our mission to deliver exceptional patient care.

What You Will Be Responsible For:

  • Evaluating work completed by Operations agents against program SOPs, WINs, business rules, and related documentation
  • Providing coaching and feedback to Operations agents to identify areas of improvement
  • Participating in calibration meetings to align quality standards with internal and external stakeholders
  • Escalating critical quality issues promptly to senior management
  • Contributing to quality initiatives through data analysis, process reviews, and workflow audits
  • Assisting with training sessions, including new hire onboarding and refresher programs
  • Performing audits on various operational activities, including benefit verification, patient assistance, software support, and inbound communications
  • Supporting other QA functions as needed to meet departmental goals
  • Flexibility to work occasional evenings or weekends in response to business needs

Required Skills:

  • High school diploma or equivalent; relevant experience considered
  • 1–3 years of experience as a Case Manager, Benefit Verification Specialist, Contact Center Agent, or in a similar healthcare role
  • Prior quality control or QA experience highly preferred
  • Moderate proficiency in Excel (data validation, entry, tables, simple formulas)
  • Experience in technical writing such as SOPs, User Manuals, or Work Instructions
  • Strong analytical skills with the ability to interpret data and provide actionable insights
  • Knowledge of healthcare benefits, claim processing, contact center operations, and SOP execution
  • Excellent active listening, problem-solving, and attention to detail
  • Strong collaboration skills within a matrix environment
  • Ability to monitor communications effectively and demonstrate empathy in patient interactions
  • Proficiency with PowerPoint and typing skills

Nice to Have Skills:

  • Experience with healthcare software systems
  • Additional certifications related to quality assurance, healthcare, or customer service
  • Prior experience with calibration or performance metric analysis
  • Knowledge of healthcare compliance standards and regulations
  • Bilingual abilities or multilingual communication skills

If you are detail-oriented, results-driven, and eager to contribute to a team dedicated to healthcare excellence, we encourage you to apply today. Elevate your career with AccountStaff and help deliver the high-quality service that patients rely on every day.

Share this job

Apply today

Looking for a new opportunity? Fill out the form below and we’ll be in touch soon.

Looking for a new role?

Let's get searching
arrow top right

https://jobs.careermovesnow.com/us/en/benefits-yes-
 
Don’t miss this opportunity! Apply today!

/ year
Pittsburgh, Pennsylvania, United States
decoration

TOPS STAFFING

Skilled light technical and assembly-level people

Contact Us

Whether you're searching for a new opportunity or looking to hire, we're here to help. Reach out and let's get started.

Get in touch
arrow top right