IT Help Desk Manager

eStaff is looking for an IT Services Help Desk Manager.  Hybrid environment.  Focus will be around Desktop support for internal users. This is a highly visible opportunity with growth and opportunity to add to technology automation. Full-time opportunity.

Duties/Responsibilities:

• Lead and mentor Tier 2 and Tier 3 support staff. Training for larger groups (10 or more on average) covering IT discipline.

• Manage escalated tickets and resolve complex technical issues

• Oversee support operations across Microsoft environments

• Coordinate with infrastructure, security, and application teams

• Monitor service desk metrics and drive process improvements

• Maintain up-to-date documentation and knowledge base content

Qualifications/Skills:

• 5+ years experience working and Leading IT Services Helpdesk
• Windows 10 and 11, Microsoft O365, Teams, Outlook, ServiceNow
• Azure
• Manufacturing experience a plus

Education:

• Bachelor’s degree in computer science or related discipline preferred

APPLY TODAY!!
 

eStaff Search Group is focused on partnering with talented professionals in Architecture & Development, Database Design & Administration, Network & Systems Administration, Software QA & Test, Machine Learning, Mobile Apps, Big Data, Digital/Interactive – throughout the Pittsburgh area – to find you your proper career fit. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours. 

eStaff is looking for a Senior Quality Assurance Specialist Hybrid or remote environment.  Focus will be around Testing manual, automated and automation (AI). Part-time
Duties/Responsibilities:

• Design, develop, and maintain automated test scripts using various tools as needed.
• Create and execute test cases to validate functionality, performance, and usability of various applications.
• Collaborate with QA Lead to understand requirements and identify potential issues.
• Analyze test results, report defects, and work with development teams to resolve them.
• Contribute to the development and maintenance of automation framework.
• Stay up-to-date with the latest trends and best practices in software testing and automation.

Qualifications/Skills:

• 5+ years' experience Manual and Automated testing experience
• Experience testing in a Microsoft Development Environment 

Education:

• Bachelor’s degree in computer science or related discipline preferred

APPLY TODAY!!

eStaff Search Group is focused on partnering with talented professionals in Architecture & Development, Database Design & Administration, Network & Systems Administration, Software QA & Test, Machine Learning, Mobile Apps, Big Data, Digital/Interactive – throughout the Pittsburgh area – to find you your proper career fit. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours.