Call Center Representative (Sterling)

Sterling Office Professionals has partnered with a growing company to find Case Managers! This contract-to-hire role offers an opportunity to work onsite in Pittsburgh, PA.

Required Skills:

• Strong verbal and written communication skills
• Experience in customer service, medical, insurance, or related fields
• Ability to assess and manage healthcare benefits and coverage
• Proficiency in data entry and computer literacy
• Demonstrated ability to work independently and handle multiple projects

Nice to Have Skills:

• Bilingual in Spanish
• Previous experience in case management, social work, or healthcare insurance
• Knowledge of reimbursement processes and healthcare regulations

Preferred Education and Experience:

• Bachelor’s Degree in Healthcare, Social Work, Nursing, or related area
• Minimum of 3 years’ recent experience in healthcare insurance benefits or case management

Other Requirements:

• Must pass background check
• Onsite presence after two weeks of training
• Availability for shifts at 8:30 am-5:00 pm or 9:30 am-6:00 pm

Sterling Office Professionals has partnered with a growing client to find Call Center Representatives!

Job Details

• $18- 19/hour

Required Skills

• Excellent communication skills, both verbal and written
• Strong computer proficiency, including Microsoft Office tools and multitasking across dual monitors
• Attention to detail with high accuracy in documentation and correspondence
• Fundamental analytic and problem-solving abilities
• Ability to work independently and collaboratively within small teams
• Comfortable engaging with insurance payers and pharmacy benefit managers via outbound calls

Preferred Education and Experience

• High school diploma or equivalent required
• Bachelor’s degree preferred
• At least 2 years of relevant customer service, insurance, benefits, or healthcare experience

Other Requirements

• Must pass background check; no drug screening required
• Onsite availability for three shifts: 8:00 am–4:30 pm, 8:30 am–5:00 pm, or 9:00 am–5:30 pm (shift preferences should be noted during application)
• Training will occur during the first two weeks, from 8:30 am to 5:00 pm

Sterling Office Professionals has partnered with a client in the Irwin area to find a Processing Team Coordinator!

Key Responsibilities:

• Start up daily operations and assign tasks

• Monitor workflow and reallocate staff as needed

• Serve as first point of contact for team questions or minor issues

• Provide training and support for new staff

• Conduct spot-checks to maintain accuracy and compliance

• Promote a positive, team-focused work environment

Qualifications:

• 2+ years of experience in payment, mail, or document processing

• Leadership or team lead experience preferred

• Strong communication and organizational skills

• Comfortable with office equipment and basic computer use

• Ability to lift up to 25 lbs and work on your feet during shifts

Sterling Office Professionals has partnered with a growing company to find an Office Administrator! This full-time, daylight role supports the office's daily accounting and administrative operations, with a focus on accuracy, communication, and organization.

Key Responsibilities:

• Prepare and print checks

• Balance checkbooks and reconcile ledgers

• Reconcile escrow accounts

• Process daily bank deposits and wire transfers

• Verify outgoing wire instructions

• Assist with year-end 1099 preparation and submission

• Maintain accurate financial and administrative records

Qualifications:

• High school diploma or equivalent required

• 2–4 years of experience in a similar administrative or bookkeeping role

• Strong working knowledge of Microsoft Outlook, Excel, and Word

• Familiarity with accounting software such as QuickBooks

• Preferred: Experience with SoftPro products

Sterling has partnered with a growing company to find an Admin for a long-term contract position!

Job Details:

• $14/hour
• Long-term contract
• 7:30 - 3:30 

Primary Responsibilities:

• Enter data from tax documents using numeric keypad (training provided)

• Open and sort mail as directed

• Assemble documents in correct order to ensure scanning accuracy

• Meet daily production goals after training

Qualifications:

• Strong data entry skills, including 10-Key, alpha, and function keys

• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Ability to follow detailed instructions and maintain accuracy

• Strong attention to detail and analytical skills

• Ability to work at a fast pace once trained

Sterling Office Professionals has partnered with a growing company to find multiple customer service representatives/order entry specialists! This is a contract-to-hire opportunity!
 

Key Responsibilities:

• Accurately enter customer orders into the system, ensuring all details are correct.

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Resolve customer concerns, process order modifications, and provide updates on order status.

• Collaborate with internal teams (such as sales, warehouse, and logistics) to ensure smooth order fulfillment.

• Maintain accurate records of customer interactions and transactions.

• Assist with troubleshooting order discrepancies and proactively identify solutions.

• Other administrative duties as needed

Qualifications & Skills:

• High school diploma or equivalent (associate’s or bachelor’s degree preferred).

• Previous experience in customer service, order entry, or a related field.

• Proficiency in CRM systems and order processing software.

• Strong attention to detail and accuracy in data entry.

• Excellent verbal and written communication skills.

Sterling Office Professionals has partnered with a downtown Pittsburgh client to find a temporary hr coordinator!

Job Details:

• In-person assignment
• $25 - $30/hour

Responsibilities:

• Process and organize HR paperwork

• Support payroll (data entry, timesheets, employee questions)

• Assist with onboarding paperwork and compliance tracking

• Provide general HR and administrative support

Qualifications:

• 2+ years HR, payroll, or administrative experience

• Strong attention to detail and organizational skills

• Proficiency with Microsoft Office; HRIS/payroll systems a plus

• Ability to handle confidential information

 

Sterling Office Professionals has partnered with a growing company to find a part-time administrative assistant!

Job Details:

• 10-30 hours a week
• In-person position

Responsibilities:

• Manage accounts payable processes

• Utilize QuickBooks for financial entries and reporting

• Create and edit documents in Microsoft Word and manage data in Excel

• Participate in group meetings and contribute to team focus and productivity

• Communicate effectively with executives, attorneys, and other stakeholders

• Maintain organized records and assist with general administrative tasks

Qualifications:

• QuickBooks experience strongly preferred

• Proficiency in Microsoft Word and Excel; advanced skills a plus

• Strong verbal and written communication abilities

• Highly organized, patient, and capable of keeping teams on task

• Comfortable speaking directly with executives and professionals

• Able to work independently while being a collaborative team member

Sterling Office Professionals is actively hiring Data Entry Specialists for a well-established company in the Irwin / Greensburg, PA area.

Job Details:

• Full-time hours: 7:00 AM – 3:30 PM, Monday–Friday

• Stable, long-term opportunity through contract-to-hire

• Join a supportive team in a professional office setting

• Gain valuable experience in document processing, clerical support, and office operations

Key Responsibilities:

• Perform data entry using a 10-key numeric keypad while viewing scanned tax documents

• Maintain high accuracy while meeting daily production goals

• Input alphanumeric and function key data efficiently

• Verify information and flag discrepancies

• Support other office administration duties as needed

Requirements:

• High school diploma or GED required

• Previous data entry, office clerk, or administrative support experience preferred

• Must be proficient with 10-key typing, keyboard navigation, and basic computer skills

• Familiarity with Microsoft Office, especially Outlook

• Ability to work independently, stay focused, and sit for long periods

Sterling Office Professionals has teamed up with our client in the Butler, PA area in search of a Customer Service Rep to add to their expanding team.

Job Details:

• Contract to Hire
• Daylight
• In-office M-F; 8:00 am -5:00 pm  
• Starting Salary up to $17/hour

Duties/Responsibilities:

• Resolve product and service problems, clarifying customer complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution.
• Understand and be able to communicate UPG’s quality parameters on all products.
• Have full knowledge and understanding of all UPG products and services (i.e., glass types, manufacturing capabilities, patterns, etc.).
• Manage incoming calls while referring non-CSR calls to appropriate departments (i.e., Lami, Commercial, Heavy, etc.).
• Identify and assess customers’ needs to achieve satisfaction.
•  Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team targets (i.e., goals for personal development/answer calls by 3rd ring).
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow-up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Answer questions on warranties.
• Have full understanding of RMA process.
•  Gather feedback on customer satisfaction and experience and communicate customer comments to appropriate people.

Education and Experience:

• High School Diploma
• 2 – 4 years’ experience
• Customer oriented
• Fast paced

 

Additional Requirements:

• Strong Customer Service Focus
• Clear Verbal and Written Communication Skills
• Strong Attention to Detail
• Ability to Work in a Fast-Paced Environment
• Capability to work both independently and as part of a team
• Problem-Solving Mindset with Ability to Multi-Task
• Familiarity with Computers, including Microsoft Office

Sterling Office Professionals is excited to partner with a growing HVAC company to find their next Sales Representative! This is an entry-level position!

Job Details: 

• Monday through Friday, 7:00 AM to 4:00 PM

• Contract to hire position

• $24-30/ hr DOE

Key Responsibilities:

• Make outbound calls to introduce HVAC products and services to potential customers.

• Tailor sales pitches to each client’s needs, highlighting product features and value.

• Close sales through clear, confident, and persuasive communication.

• Provide friendly and professional customer service, building trust and rapport.

• Schedule and confirm service appointments; update all parties on any changes.

• Maintain and manage a structured daily schedule using scheduling software.

• Log customer interactions and updates in the company CRM system.

• Coordinate internal resources including technicians, equipment, and materials.

• Collaborate with coworkers to improve sales processes and appointment flow.

• Stay informed on product offerings and industry trends to enhance customer conversations.

Education/Experience:

• College Degree is Required

• Strong time management and organizational skills.

• Comfort working under pressure and handling rejection professionally.

Sterling Office Professionals has partnered with a corporate client to find Oil & Gas Title Reviewers! This is a remote contract position requiring immediate availability. The ideal candidate will have a strong background in title examination, mineral ownership verification, and reviewing title reports for accuracy and completeness.
 

Job Details:

Contract, remote position
Position is Daylight 

Key Responsibilities:

• Review title abstracts, deeds, leases, and public records to confirm ownership and mineral rights.

• Identify and resolve title defects, gaps, and encumbrances.

• Ensure compliance with state, county, and industry standards for oil & gas title research.

• Collaborate with title abstractors, landmen, and legal teams to resolve discrepancies.

• Prepare title opinions and ownership reports for final approval.

Qualifications:

• Prior experience as a Title Reviewer in the oil & gas industry.

• Familiarity with county records, courthouse archives, and legal documentation.

• High attention to detail and ability to identify title issues and curative needs.

 

APPLY TODAY! 

Sterling Office Professionals is focused on partnering with talented professional people in the area. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours.  Our extensive benefits package includes Matching 401K, Medical, Dental, Vision, Short Term Disability, Direct Deposit and much more.