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Mail Opening Assignment

Mail Opening Assignment

Job Reference: 29477
SKILL REQUIREMENTS

Sterling Office Professionals is partnering with a client in Irwin to identify multiple Mail Opening Clerks for a temporary assignment. This role is ideal for someone who is detail-oriented and comfortable with repetitive administrative tasks.

Responsibilities:

  • Open, sort, and date-stamp incoming mail

  • Review mail for accuracy and proper routing

  • Prepare documents for internal distribution

  • Maintain confidentiality of sensitive information

  • Perform other light administrative duties as assigned

Qualifications:

  • Strong attention to detail and accuracy

  • Ability to handle repetitive tasks efficiently

  • Dependable and punctual

  • Prior office or clerical experience is a plus, but not required

  • Ability to maintain confidentiality

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10th Feb 2026
microsoft office
csr
Sterling Office
Customer Service Representative

Sterling Office Professionals has teamed up with our client in the Butler, PA area in search of a Customer Service Representative to add to their expanding team.

Job Details:

  • Contract to Hire
  • Daylight
  • In-office M-F; 8:00 am -5:00 pm  
  • Pay 16-17$ an hour BOE.


Duties/Responsibilities:

• Resolve product and service problems, clarifying customer complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution.
• Understand and be able to communicate UPG’s quality parameters on all products.
• Have full knowledge and understanding of all UPG products and services (i.e., glass types, manufacturing capabilities, patterns, etc.).
• Manage incoming calls while referring non-CSR calls to appropriate departments (i.e., Lami, Commercial, Heavy, etc.).
• Identify and assess customers’ needs to achieve satisfaction.
•  Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team targets (i.e., goals for personal development/answer calls by 3rd ring).
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow-up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Answer questions on warranties.
• Have full understanding of RMA process.
•  Gather feedback on customer satisfaction and experience and communicate customer comments to appropriate people.


Education and Experience:

  • High School Diploma
  • 2 – 4 years’ experience
  • Customer oriented
  • Fast paced

 

Additional Requirements:

  • Strong Customer Service Focus
  • Clear Verbal and Written Communication Skills
  • Strong Attention to Detail
  • Ability to Work in a Fast-Paced Environment
  • Capability to work both independently and as part of a team
  • Problem-Solving Mindset with Ability to Multi-Task
  • Familiarity with Computers, including Microsoft Office

 

We need help IMMEDIATELY!  Please apply today!

/ year
Butler, Pennsylvania, United States
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Skilled light technical and assembly-level people

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