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Verification Team Supervisor

Verification Team Supervisor

Job Reference: 29088
SKILL REQUIREMENTS

Sterling Office Professionals has partnered with a dynamic and growing company in Irwin, PA, to find an exceptional Verification Team Supervisor who will play a pivotal role in ensuring accuracy and efficiency in payment processing operations. 

  • Responsibilities:
    • Lead daily verification operations and manage team workflow.
    • Train and mentor team members, including seasonal staff.
    • Monitor team output to ensure accuracy and efficiency.
    • Maintain progress reports for auditing and review.
  • Skills needed:
    • Advanced 10-key data entry proficiency with high accuracy and speed.
    • Proficiency in MS Office (Excel, Word, Outlook).
    • Strong leadership, communication, and team management skills.
  • Preferred experience:
    • Prior experience in team supervision or leadership roles.
    • Knowledge of tax verification or related processes.
    • Experience with internal audits or data verification systems.

Other requirements include strong attention to detail, the ability to work full-time on-site in a business casual environment, and excellent communication skills. The role offers a competitive rate of $16-$18 based on experience, with shifts Monday through Friday between 7:00 AM and 3:30 PM—no overtime required.

Ready to take the next step in your career? Apply now to join a team where your skills will truly make a difference!

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10th Feb 2026
microsoft office
csr
Sterling Office
Customer Service Representative

Sterling Office Professionals has teamed up with our client in the Butler, PA area in search of a Customer Service Representative to add to their expanding team.

Job Details:

  • Contract to Hire
  • Daylight
  • In-office M-F; 8:00 am -5:00 pm  
  • Pay 16-17$ an hour BOE.


Duties/Responsibilities:

• Resolve product and service problems, clarifying customer complaint, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment following up to ensure resolution.
• Understand and be able to communicate UPG’s quality parameters on all products.
• Have full knowledge and understanding of all UPG products and services (i.e., glass types, manufacturing capabilities, patterns, etc.).
• Manage incoming calls while referring non-CSR calls to appropriate departments (i.e., Lami, Commercial, Heavy, etc.).
• Identify and assess customers’ needs to achieve satisfaction.
•  Build sustainable relationships of trust through open and interactive communication.
• Meet personal/team targets (i.e., goals for personal development/answer calls by 3rd ring).
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow-up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Answer questions on warranties.
• Have full understanding of RMA process.
•  Gather feedback on customer satisfaction and experience and communicate customer comments to appropriate people.


Education and Experience:

  • High School Diploma
  • 2 – 4 years’ experience
  • Customer oriented
  • Fast paced

 

Additional Requirements:

  • Strong Customer Service Focus
  • Clear Verbal and Written Communication Skills
  • Strong Attention to Detail
  • Ability to Work in a Fast-Paced Environment
  • Capability to work both independently and as part of a team
  • Problem-Solving Mindset with Ability to Multi-Task
  • Familiarity with Computers, including Microsoft Office

 

We need help IMMEDIATELY!  Please apply today!

/ year
Butler, Pennsylvania, United States
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