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Sterling Office Professionals

Sterling Office Professionals

Sterling Office Professionals, LLC: Your Source for Professional, Administrative, and HR Talent

Specialized Staffing for Western Pennsylvania

 

Sterling Office Professionals, LLC connects businesses with top-tier Professional, Administrative, and Human Resource personnel for both contract and direct-hire roles. Our goal is to become your first choice to assist in your administrative and professional needs.  

What we do

Roles we fill

We specialize in recruiting for the following positions:
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Administrative roles
Benefits Professionals
Customer Service Representatives
Human Resources Professionals
Sales & Marketing Professionals
Data Entry

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11th Nov 2025
Sterling Office
Customer Support Specialist

Sterling Office Professionals has partnered with a growing company to find Customer Support Specialists in Pittsburgh, PA! This contract-to-hire position offers $17-$18 per hour, with potential for $18.50 for top performers. The role is onsite

What You’ll Do:

  • Handle inbound and outbound calls and requests from clients, customers, and external partners, assisting with product or service inquiries and support needs.

  • Focus on delivering a positive customer experience, ensuring clients feel supported and informed, while helping them navigate programs or processes.

  • Escalate complex issues to appropriate internal teams (e.g., Operations, IT, or Program Management) to ensure timely resolution.

  • Maintain accurate records and documentation as needed.

  • Perform other duties or projects as assigned.

What We’re Looking For:

  • High school diploma or GED required.

  • 1+ years of experience in a customer-facing or case management role in a high-volume contact center or similar environment preferred.

  • Experience with customer service platforms, CRM tools, or case tracking systems (preferred).

  • Comfortable working with performance metrics and quality standards in a fast-paced environment.

  • Strong verbal and written communication skills; able to explain information clearly and professionally.

  • Customer-focused mindset with empathy and emotional intelligence.

  • Adaptable, able to manage changing priorities and navigate complex situations effectively.

  • Bilingual skills (English/Spanish) are a plus.

/ year
Pittsburgh, Pennsylvania, United States
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TOPS STAFFING

Skilled light technical and assembly-level people

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Whether you're searching for a new opportunity or looking to hire, we're here to help. Reach out and let's get started.

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